Refund policy
All Sales Are Final
Appliance Parts Center does not offer refunds, store credit, or exchanges on parts. All sales are final at the time of purchase.
This policy applies to all parts and merchandise we sell, whether purchased in store, over the phone, or through this website.
We know this is stricter than what some other suppliers offer, and we want to be upfront about why: appliance parts are installed, tested, and handled during diagnosis, and a part that has been through that cannot be put back on the shelf and sold to the next customer.
What we do instead is make sure you get the right part the first time. Our counter staff will identify the correct part for your appliance at no charge, whether you're standing at the counter or calling from a job site. Give us your model number and we will confirm the part before you buy it. That service is the reason this policy works — please use it.
What We Will Make Right
The policy above covers parts that are correct and undamaged. It does not cover our own errors. If any of the following happens, contact us and we will resolve it:
We shipped the wrong part. If the part you received does not match what you ordered, we will send the correct part or refund you in full.
The part arrived damaged. If the item was damaged in transit, we will replace it or refund you.
The part was defective out of the box. If a new part does not work on installation and the fault is with the part itself, contact us and we will work with you and the manufacturer on a resolution.
To report any of these, contact us within 7 days of delivery at (916) 729-3117 or apcenter70@gmail.com with your order number and photos of the item and packaging.
Manufacturer Warranties
We sell OEM parts only. Where the manufacturer provides a warranty on a part, that warranty is between you and the manufacturer, and this policy does not affect it.
Appliance Parts Center does not administer manufacturer warranty claims. For warranty service, contact the manufacturer directly using the part number and your proof of purchase. We're happy to provide a copy of your receipt if you need it.
Special Orders and Non-Stock Items
Parts ordered specifically for you that we do not normally stock are final sale in all cases, including the situations listed above, except where the item arrives damaged or is not the item ordered.
Before You Buy
Most return requests come from one of two things: the wrong part was ordered, or the wrong part was diagnosed. Both are avoidable.
Have your model number ready. It's on a tag or plate — inside the door on refrigerators and dishwashers, on the door frame or rear panel on washers and dryers, under the cooktop or inside the storage drawer on ranges. A photo of the tag works fine.
Not sure which part failed? Call us at (916) 729-3117 before ordering. Our staff has decades of appliance repair experience and there is no charge for helping you figure it out.
Ordering online? If you have any doubt about fit, call or email us the model number before you place the order and we will confirm it.
Order Cancellations
Orders may be cancelled without charge if the order has not yet shipped or been picked up. Contact us as soon as possible at (916) 729-3117.
Once an order has shipped, it cannot be cancelled and the sale is final.
Questions
Appliance Parts Center
7360 Auburn Boulevard #1, Citrus Heights, CA 95610
(916) 729-3117
apcenter70@gmail.com
Monday – Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 4:00 PM
